You are not the only one who has been using MyFedLoan for the management of your federal student loans. A change is being faced by millions of borrowers as MyFedLoan’s servicing contract has changed. But, don’t worry, help is available, and we will explain in detail about all the customer service options for federal student loan borrowers.
New MyFedLoan Customer Service
Once you’ve identified your new loan servicer, it’s essential to have their contact information readily available. Below, you’ll find the contact details for each of your new loan servicers:
Important note: While these contact details provide a starting point, it’s always a good idea to double-check the information directly on your loan servicer’s website. Services may update their contact information periodically or provide additional contact options for specific situations.
Aidvantage:
- Website: https://aidvantage.com/
- Phone: 800-722-1300 (TDD/TTY users call 711)
- Email: Log in to the Help Center and go to Email Us
- Fax: 866-266-0178
- Mail for general correspondence: Aidvantage – Federal Student Aid Loan Servicing, P.O. Box 300001, Greenville, TX 75403-3001
EdFinancial:
- Website: https://edfinancial.com/
- Phone: 1-855-337-6884
- Mail: Edfinancial Services, P.O. Box 36008, Knoxville, TN 37930-6008
- Fax: 800-887-6130 (toll-free) or 865-692-6348
MOHELA:
- Website: https://www.mohela.com/
- Phone: 1-888-866-4352 (toll-free) or 636-532-0600 (international)
- Fax: 1-866-222-7060 (toll-free) or 636-787-2790 (international)
- Public Service Loan Forgiveness: 1-855-265-4038 (toll-free)
Navient:
- Website: https://navient.com/
- Phone: 888-272-5543 (TTY: 711-888-272-5543)
- Mail for documents: Navient, P.O. Box 9500, Wilkes-Barre, PA 18773-9500
- Fax: 800-848-1949
Nelnet:
- Website: https://nelnet.com/
- Phone: 888-486-4722 (international: 303-696-3625)
- Mail for general correspondence and qualified written requests: Nelnet, P.O. Box 82561, Lincoln, NE 68501-2561
- Fax: 877-402-5816
Keep in mind that these servicers may have different hours of operation and specific contact information for certain loan types or programs, such as Public Service Loan Forgiveness.
MyFedLoan Customer Service Alternatives
There are also still several avenues for student loan borrowers to get the help they need:
- Your New Loan Servicer: Your new loan servicer is your primary point of contact for all loan-related questions and support.
- Federal Student Aid Information Center (FSAIC): The FSAIC is a valuable resource for general student loan inquiries. They can be reached at 1-800-4-FED-AID (1-800-433-3243).
- The Department of Education’s Student Loan Ombudsman: If you can’t resolve an issue with your servicer, the Ombudsman can step in as a neutral third party. You can find their contact information on the Department of Education’s website.
Tips to Communicate with Customer Service
- Be clear and concise: Elaborate the issue or question you have briefly and straight to the point.
- Have your information ready: Gather your account number, loan details, and any relevant documentation.
- Stay calm and professional: Even if you’re frustrated, treating representatives respectfully increases your chances of a positive outcome.
Additional Considerations
- Student Loan Forgiveness and Discharge Programs: Keep track of all student loan forgiveness programs you may qualify for. For more information, visit the website of your new servicer or the Department of Education website.
- Beware of scams: Avoid fraudulent firms that promise to provide student loan debt relief or forgiveness for a fee.
- Advocate for yourself: Feel free to ask questions, seek clarifications and raise issues that are not being resolved.